Frequently Asked Questions

How can I contact you? 

Our customer service email is:  

Text 📱 Or Call 📞 : 727-515-5191

Live Chat 💬: 8am - 8pm EST

Message us on Facebook

Send us mail:  Custom Heart Design, 3333 Sunset Blvd, Belleair Bluffs, FL  33770


 How long does it take to receive my order?

  • Orders typically take about 3-5 business days to ship but please see the item description to get the most accurate time frame as it varies per product.  
  • All Custom Heart Design orders are custom made and printed-on-demand individually when you order.  In other words, we don't have boxes of products ready-to-ship.  This allows us to add personalization to items or customize as you want.
  • Orders can take up to 5 business days to arrive once shipped for USA domestic orders.  International orders can take up to two weeks to arrive. If you need your order sooner, please reach out to customer service and we will do our best to make sure it arrives on time. 

How can I track my order?

  • You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
  • Please review the emailed receipt we send after each order is placed to see the most up-to-date processing times.

How can I exchange an item? 

  • Please email: with your name, order #, and reason for exchange. Or CHAT 💬 with us!
  • If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost. 

*Exchanges must be made within 60 days from the date your item was delivered. 

*Unfortunately, we cannot take returns for Personalized items unless it's a quality issue. Those sales are final. 

Do you offer refunds?

ABSOLUTELY! If you don't love your jewelry, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. Simply contact customer service and let them know you are returning the item and once we receive the item and inspect it a refund will be issued.

Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly. Also, please allow 2-3 business days to have the amount refunded back onto your form of purchase. Once a refund is processed you will receive an email notification.