Shipping

We’re committed to getting your order to you as soon as possible, and as soon as your order comes through, we go straight to work.

First, we process the order — we do the nitty-gritty backend stuff and prep and gather the pieces needed for your item.

Second, we place your item in production, engraving and print the message card.  We make every item to order, so sometimes this step might take a couple days, depending on volume.

The bottom line: We want to get you the best quality product, and make sure everything is just how you want it. From there, we package your order with pride and send it on its way.

A tracking number will be provided so you can track your package as many times per day as you wish once the item is processed and shipped.

Please note our most current processing times:

•  SEE PRODUCT SALES PAGE for the particular item.

Shipping times typically take anywhere from 3 to 10 days and packages are not insured. 

Due to stock issues or quality issues some products or colors of products take longer. 

 

Can I cancel my order?

• Yes... Please email us at: info@customheartdesign.com to cancel as soon as possible.  If it is a personalized item and production has already started on it we cannot cancel the order. 
• Jewelry items are produced within 1 - 2 business day of ordering as these items sometimes are hand engraved.  If it's been more than 1 business day of ordering a jewelry item and it's personalized (engraved on front or back) these cannot be cancelled.