Return and Exchange
How do you handle returns?
Please reach out to us first by sending us an email at: info@customheartdesign.com or Message us on Facebook
We will reply with the address where to send the return.
- Please send item within 60 days of your purchase to receive a refund. The item must be in new condition and sent back in the jewelry box it was placed in.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly. Please allow 2-3 business days to have the amount refunded processed.
- Once a refund is processed you will receive an email notification. Depending on how you paid it may take 2-3 more business days for the funds to arrive. Please note, the return will be credited back to original form of payment. So if the item was a gift to you, and you are sending it back for a return, the return price will go back to the card it was purchased with.
- If item was ordered incorrectly by customer, then customer will be responsible for shipping fees back. If item was sent incorrectly to the customer, simply take a picture of item and donate it and email our Help team. We'll send you the correct product. No need to send product back.
How do you handle exchanges?
Please send us an email to inform us of your exchange. We will reply and send you the address where to send your item.
- Please send the item you would like to return along with a reason of exchange and your address.. Once we have received your exchange, we will send your new item at no additional cost.
- Please allow 5-7 business days for restocking and processing on all exchanges. Some items may not be exchanged, and will be noted in it's description. We only accept exchanges within 30 days from date of purchase.
- If item was ordered incorrectly by customer, then customer will be responsible for shipping fees back. If item was sent incorrectly to the customer, simply take a picture of item and donate it and email our Help team. We'll send you the correct product. No need to send product back.
Please CHAT with us and request for the address to send back returns and exchanges. We receive deliveries and mail daily and your notification will allow us to keep track your returned item. Thank you!